Where can I register my return from DE & AT?

Would you like to return an item?

Instructions for returns DE & AT via returns portal:

1. Please enter your order number and postcode with which the order was placed and then select the items you would like to return.
2. Select one of the given return reasons.
3. Select the refund option for the respective item.
4. Pack the items well to avoid transport damage. It is best to use the parcel and packaging materials you received from us. Please note: the items must be in an unused condition. We reserve the right to refuse the return if the product shows signs of use.
5. As soon as your return has arrived at our warehouse and has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 working days of receipt of the return to the payment method originally used for your purchase.
6. Important for Klarna payments:
   If you have chosen Klarna as your payment service provider, please remember to register your return directly in your Klarna account. This will pause the payment period and avoid any additional costs, such as reminder fees, during the processing time.

You can find the corresponding returns instructions from Klarna here.
Procedure for submitting a return and payment pause to Klarna:

• Log in online or in the Klarna app and select the purchase for which you would like to register a return. Select ‘Register return’ from the options provided.
• When you register a return with Klarna, you must ensure that you provide your proof of return (return tracking number or return receipt number). If you have returned your goods by post, Klarna will use this information to receive updates on your return from the shop. If you have returned your goods in the shop, Klarna will give the merchant additional days to process your return.