Our products are made by hand with a lot of love. This is exactly what gives them their unique character. Small variations in colour or surface can sometimes occur. Our glazes in particular are created using a special ‘reactive effect’. This natural chemical process creates fascinating colours and colour gradients - and makes each piece truly unique. However, this effect cannot be completely controlled, so slight variations may occur.
However, if you have received items that have flaws and would like to exchange them, please send them back to us as described here.
You can easily register your return or complaint in our returns portal if you are from Germany.
Please note: Unfortunately, online purchases and purchases from pop-up sales and outlets cannot be returned or claimed in our stores.